This is here simply for legal reasons. At 3TL we consistently deliver what we promise and leave our customers happy with our service. However, should you have any concerns or if you are interested in your legal rights then please read through the following.
The term ‘3TL’, ‘3 Technology Limited’, ‘3 Technology Ltd’, ‘us’ or ‘we’ refers to the owner of the website whose registered office can be found on Companies House. Our company registration number is 08658623 as registered on Companies House. The term ‘you’ refers to the user or viewer of our website.
Payment for hardware must typically be made before an order will be placed. For business customers who are signed up to our one of our Support Agreements, we may offer limited credit. Purchases above that amount will need to be prepaid before the order will take place.
Until payment has been received and reconciled in full, all hardware remains the property of 3 Technology Ltd.
General services payment terms are 7 days. These can be extended up to 30 days for business support subscribers.
Quotations are typically valid for 14 days from the time of issue. Please check your quotation for the exact period of validity.
Any change to the scope of the work may result in the quotation being made invalid. Should this occur an updated quotation may need to be issued before works can commence.
Quotations are also subject to product availability at the time of issue. Cost and timescales may be affected by stock levels at our suppliers.
Cancellation of Scheduled Work
If you need to cancel an appointment, 3TL request that at least 24 hours’ notice be given. Cancellation at short notice may incur a penalty charge, particularly if the technician is already en route. Rescheduling will take place at the next mutually agreeable time slot.
Work carried out by 3TL
3TL accepts no liability in respect of any problem(s) we are unable to remedy due to any factors beyond our control. These include (but are not limited to) the specification, age, or condition of your hardware or software, failure to provide appropriate software licenses, discs, drivers or any issues with your Internet Connection.
Work carried out by 3rd Parties
3TL accept no liability in respect of any problem(s) caused by non-3TL approved technicians working on your systems. We request that before any other parties are given access to your IT systems that we are informed, so that we can provide relevant guidance and information to them, or can monitor, coordinate and restrict their access. This is to avoid actions that may damage your system or cause disruption.
Goods provided by 3TL
New hardware is typically sold with a thirty day warranty from 3TL. Beyond thirty days hardware is covered by the manufacturer warranty and the manufacturer should be contacted to resolve any fault, however we are happy to liaise on your behalf should you require us to do so. There will be a support charge incurred at our standard hourly rate for this assistance.
We will endeavour to resolve minor issues that may arise within seven days without obligation. Faults that develop outside of the seven days are not the responsibility of 3TL. It is important that you fully test the hardware during the seven days to ensure it is working as intended and raises any issues promptly. However, 3TL will always endeavour to assist with any problems that arise from the goods and services that we provide to you.
Second-hand hardware is sold as seen with no formal warranty. We thoroughly test all hardware before selling it to ensure it is working correctly.
Services provided by 3TL
Where 3TL are providing a re-sold service with a trusted partner, we are not responsible for any disruption to this service. We can assist in resolving issues and liaise with their support team; there will be a support charge incurred at our standard hourly rate for this assistance.
In the first instance, we recommend that you raise the issue with us directly and we will advise whether the issue is best resolved by 3TL or by the service provider’s own support team.
Confidentiality and Privacy
3TL recognises your right to privacy. We take security precautions to make sure any information we collect about you remains private and is processed in accordance with the GDPR.
At any time, users may request that their information be removed from our database by sending an e-mail request to firstname.lastname@example.org.
Hardware Left with 3TL
Hardware left with 3TL is fully insured against fire, theft and damage. We are not liable for any further faults (or unreported faults) that arise during the period that the hardware is in our possession. You are advised that due to the nature of the work, there is always some risk when working on upgrading/repairing PC hardware (testing and upgrading can stress components). We work following best practices to avoid placing any unnecessary risk to your hardware. By leaving the hardware with us you are confirming that you are happy to accept this liability. Once work is completed we request that you arrange collection at your earliest possible opportunity. Failure to collect your hardware or to respond to communications may result in your hardware becoming forfeit and being disposed of. We will always wait at least 60 days before taking this course of action.
Return Visit and Complaints Policy
In the event of any dissatisfaction with the service provided by 3TL please contact us immediately to discuss the issues encountered. Within the scope of the originally agreed work 3TL will always endeavour to come to a mutually satisfactory outcome in the event of any dissatisfaction with any service or goods provided; customer service is our number one priority. The default warranty period for our services is 7 days, but this is subject to the scope of each individual job. Issues raised outside of this period are subject to charge, at the discretion of 3TL.
For issues unrelated to the work completed, or outside the scope of the agreed work, 3TL are not responsible and any additional work done will be chargeable. It is vital that you fully test and confirm any solution or work we perform upon completion and confirm the work as completed.