Whilst we embark on taking all due care in the use of your computer, 3TL cannot guarantee that this service will resolve your IT problem or that the attempt to resolve technical issues will not cause additional problems potentially requiring an onsite or back-to-base support call.

NB. It is the client’s responsibility to ensure all data and applications are backed-up prior to commencing the session. Please also make sure to close any personal or confidential information on your screen as the technician will be able to see your desktop.

By using this Remote Support Service you agree that:

  • All remote service and software is provided “as is” and at the customers sole risk.
  • You are responsible for the backup of your data and applications.
  • 3TL are not liable for consequential damages of any kind, howsoever caused.
  • 3TL are not liable for unauthorised access to any computers via the remote software.