Remote Support

Whilst we embark on taking all due care in the use of your computer, 3TL cannot guarantee that this service will resolve your IT problem or that the attempt to resolve technical issues will not cause additional problems potentially requiring an onsite or back-to-base support call.

NB. It is the client’s responsibility to ensure all data and applications are backed-up prior to commencing the session. Please also make sure to close any personal or confidential information on your screen as the technician will be able to see your desktop.

By using this Remote Support Service you agree that:

All remote service and software is provided “as is” and at the customers sole risk.
You are responsible for the backup of your data and applications.
3TL are not liable for consequential damages of any kind, howsoever caused.
3TL are not liable for unauthorised access to any computers via the remote software.

3TL uses the software ‘Connectwise Control’ in order to provide remote assistance and technical support. Features of this software include:

Ease of Use with On-Demand Installer. You are in full control and can end the session and remove the software at any time.
Complete data protection through a proprietary protocol and AES-256 encryption algorithm.
The ability to diagnose and resolve problems remotely.
Allow your support representative to only view or also to control your desktop.
Transfer files to or from the support representative (optional).

When you have agreed to use our remote service you will need to initiate a secure connection with one of our support engineers.

In order to create this connection, you will need to accept to download and run the software module that facilitates communication with our engineer’s computer, via the interface on our website.

3TL treat all data in strict confidence, to view our privacy policy, click here